Returns & Exchanges Policy

Kimberleys Ltd is dedicated to providing quality products and services to our customers. We hope you will love what you have ordered, but if something isn’t right, please let us know.

Please return full priced product/s to us in original condition within 14 days of receipt, including a copy of your receipt, and we will replace or refund you with a gift card of your purchase. Please note, we do not refund on any sale item or outlet sale item.

Our quality control team inspect all deliveries to www.kimberleys.co.nz to ensure the products you receive meet our exacting quality standards. However, if you do receive a faulty or damaged product, please contact us to arrange a free return delivery and replacement or giftcard.

 

Online Returns Process

Please indicate a reason for your return, on your packing slip. Along with this please indicate your preferred remedy.

All returns should be sent with supporting documentation in original or appropriate packaging to:

Kimberleys Fashions Ltd, 12 Leslie Hills Drive, Riccarton, Christchurch

For any additional information on our return policies, please contact us on +64 3 961 0140, or e-mail us at info@kimberleys.co.nz.

We are happy to exchange/refund full priced garments with gift card any item purchased online (unless stated otherwise). However the following conditions do apply:

  • You must notify info@kimberleys.co.nz of your intention to exchange/return within 5 days.
  • Send goods back to us via a trackable method to the above address. Please note Kimberleys Ltd does not take responsibility of any items lost in the process of returning to us and hence why we recommend a trackable method.
  • We will raise a credit, exchange or refund with a giftcard you once the garment has been returned and accepted by Kimberleys Ltd. Please allow 5 working days for this to happen.
  • All items must be in the condition that they were shipped, un-used and with all original tags and packaging attached.
  • Once the product has been received it will undergo a quality control check to ensure that the item is unworn at the original tags are still in place.
  • No refunds/exchanges will be given on sale items or outlet sale items.

You will be refunded via gift card for the price you paid for the item at the time of purchase excluding shipping costs paid.

We do not accept returns on jewellery due to hygiene reasons.

To return/exchange products to Kimberleys Ltd: Please return the invoice that is included with your shipment. Send the items you're returning to the address found on the form. Please contact us if you do not have this invoice.

 

Your Privacy

We respect your privacy and do not sell our mailing list, nor do we disclose private information to any other person or company. Occasionally we may contact you to obtain further information or to offer other products or services that we feel may interest you. Should you prefer not to be contacted, please let us know and we will ensure that your name is withheld.

Gift Cards

Gift Cards may be physical Gift Cards, or E-Gift Cards that are sent in an email. No change will be given for a purchase made with a Gift Card. The Gift Card expires twelve months from the date of issue (or date of purchase for E-Gift Cards). Once the card expires Kimberleys will not be able to honour the funds on the card. Gift Cards are partially redeemable and it is up to the cardholder to use the full value within the validity period. Any unused balance will not be refunded or credited when the card expires. When the cost of a purchase exceeds the available card balance, the card holder will be required to make up the difference with an alternate form of payment. Gift Cards should be treated like cash. Kimberleys disclaims all responsibility for lost or stolen cards. Gift Cards may not be purchased with Kimberleys Rewards, and their purchase will not earn (or count towards earning) Rewards. 

Loyalty Program Terms and Conditions

Individuals who join the Kimberleys Loyalty Program and/or redeem Rewards agree to be legally bound by the Member Terms and Conditions.

The Member Terms and Conditions may be modified at any time without prior notification by Kimberleys in its absolute discretion. Despite anything to the contrary contained in this document, any modification to the Terms and Conditions may be applied to a Member retrospectively.

Kimberleys will not accept any liability for any email communication to any Member that is misdirected, lost or not received. Kimberleys will not accept any liability for any technical issues that may cause damage to any computer related to or used in connection with the Kimberleys Loyalty Program. Kimberleys may collect personal information from the Members for the purpose of facilitating the Kimberleys Loyalty Program. Please see Kimberleys’ Privacy Policy for more information. In its absolute discretion, Kimberleys reserves the right to cancel, terminate, modify or suspend the Kimberleys Loyalty Program at any time. Kimberleys will not be liable for any tax liability incurred by a Member in connection with the Kimberleys Loyalty Program, including that incurred in the provision of Rewards.

The Member Terms and Conditions are to be read in conjunction with any additional conditions associated with Rewards, as well as in conjunction with the Kimberleys Website’s Terms and Conditions. In the event of any discrepancies, Kimberleys decision in its absolute discretion will be final and binding.

Kimberleys Rewards Vouchers cannot be used in conjunction with any other promotion or outlet item. Members will not receive rewards dollars when purchasing during sale periods. Kimberleys’ decision in relation to all matters arising in relation to the Kimberleys Loyalty Program is final and binding. Members of the Kimberleys Loyalty Program will be entitled to receive benefits. Kimberleys reserves the right to vary the benefits at any time and without notice. Kimberleys vouchers are only to be used on full price merchandise unless otherwise stated in promotional terms and conditions. 

Rewards: 

  1. At its sole discretion, Kimberleys may update a Member account with a Reward as a consequence of a purchasing behaviour, incentive and/or promotional activities.
  2. Kimberleys will notify the Member via email of their entitlement to any Rewards when received from an online order.
  3. Kimberleys reserves the right to withdraw, cancel or vary the Rewards without notice and at any time.
  4. Rewards are generally expressed in a monetary form - for example, a $30 Reward. However, in no way do Rewards represent legal tender in any country.
  5. Rewards cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments, including (but not limited to) gift vouchers, gift cards, cheques and credit notes.
  6. Rewards can only been redeemed at Kimberleys stores in New Zealand and online.
  7. Kimberleys reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed by using Rewards.
  8. If a Membership is terminated from the Kimberleys Loyalty Program, all outstanding and future Rewards will no longer be valid and will be rendered null and void.
  9. Rewards can take up to 48 hours after purchase in store or order dispatch online before they are available for redemption.
  10. All Rewards have an expiry date at which point they will no longer be available for redemption. Kimberleys reserves the right to change the expiry date of any Reward at any time without prior notice.
  11. Kimberleys will not be held responsible or liable if Rewards are not able to be redeemed for whatever reason but specifically, in the case of a technical failure of software or hardware or an EFTPOS malfunction.
  12. Rewards can only be redeemed once. If you try to redeem more than once this will be later declined and our customer support team will be in contact with you.

Returns and Exchanges – Rewards

If an item is unable to be fulfilled from an order and is cancelled, any Rewards redeemed in purchasing that item will be refunded to your Member profile. If an Item is returned because it is faulty or defective, you will receive a refund for the amount paid at the time of purchase. Any Rewards redeemed on this item will be refunded back into your Loyalty Membership account. If an Item is exchanged any Rewards applied at the time of original purchase will be transferred to the new item. Returns: If a customer wishes to return a purchase that has previously earned a Reward, Kimberleys will process the return and return any loyalty rewards earned on the initial transaction purchase to the Kimberleys Loyalty account. 

Promotions

Private Sale – 50% off

 

The offer applies to full price selected merchandise only and is available for a limited time only. This offer excludes all Denim Products, Johnny Was, Biya, Love and Liberty, Archer and Leather Jacket products. Due to the high volume of demand, Kimberleys cannot guarantee the availability of stock during offer period. The offer is not redeemable for cash and cannot be used to purchase gift cards. The offer cannot be redeemed against a prior purchase or an existing or new lay-by. The offer is subject to our General Terms and Conditions, Delivery, Returns, Loyalty Program and Privacy Policies which are available online at kimberleys.co.nz. The offer is not available in conjunction with any other offer. This offer cannot be used in conjunction with any Loyalty Reward programme or vouchers.  Applicable refunds or credit notes provided will only reflect the purchase price of the item, rather than the original ticket price as displayed on the receipt. No refunds will be given on sale items.

For any queries regarding this promotion call 0800 401 701 or contact us via info@kimberleys.co.nz

Look book release - Receive a free gift with purchase while stocks last

 

The offer will only apply if one or more full priced item has been purchased. This offer is only redeemable once and there will only be one gift issued per sale. Due to the high volume of demand, Kimberleys cannot guarantee the availability of stock during offer period. This offer is available for a limited time only. The offer is not redeemable for cash and cannot be used to purchase gift cards. The offer is not available online. The offer cannot be redeemed against a prior purchase or an existing or new lay-by. The offer is subject to our General Terms and Conditions, Delivery, Returns, Loyalty Program and Privacy Policies which are available online at kimberleys.co.nz. The offer is not available in conjunction with any other offer. This offer cannot be used in conjunction with any Loyalty Reward programme or vouchers.  Applicable refunds or credit notes provided will only reflect the purchase price of the item, rather than the original ticket price as displayed on the receipt. For any queries regarding this promotion call 0800 401 701 or contact us via info@kimberleys.co.nz

30% off everything storewide
The offer is available for a limited time only. Due to the high volume of demand, Kimberleys cannot guarantee the availability of stock during offer period. The offer is not redeemable for cash and cannot be used to purchase gift cards. The offer cannot be redeemed against a prior purchase or an existing or new lay-by. The offer is subject to our General Terms and Conditions, Delivery, Returns, Loyalty Program and Privacy Policies which are available online at kimberleys.co.nz. The offer is not available in conjunction with any other offer. This offer cannot be used in conjunction with any Loyalty Reward programme or vouchers. Applicable refunds or credit notes provided will only reflect the purchase price of the item, rather than the original ticket price as displayed on the receipt. For any queries regarding this promotion call 0800 401 701 or contact us via info@kimberleys.co.nz

50% off everything storewide 
The offer is available for a limited time only. This offer is on full retail price. Due to the high volume of demand, Kimberleys cannot guarantee the availability of stock during offer period. The offer is not redeemable for cash and cannot be used to purchase gift cards. The offer cannot be redeemed against a prior purchase or an existing or new lay-by. The offer is subject to our General Terms and Conditions, Delivery, Returns, Loyalty Program and Privacy Policies which are available online at kimberleys.co.nz. The offer is not available in conjunction with any other offer. This offer cannot be used in conjunction with any Loyalty Reward programme or vouchers. Applicable refunds or credit notes provided will only reflect the purchase price of the item, rather than the original ticket price as displayed on the receipt. For any queries regarding this promotion call 0800 401 701 or contact us via info@kimberleys.co.nz

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