Delivery Policy

Postage and packaging costs are quoted in New Zealand Dollars (NZD) and are inclusive of Goods and Services Tax (GST).

You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. All orders are delivered via registered courier and will require a signature, unless you provide Authority to Leave during checkout. If your address is unattended at the time of delivery, and you have not provided authority to leave, your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to sender. 

Please note that during busy promotional and sale periods some order dispatches may be delayed due to the additional volume. 


Delivery Times 3-5 days* (NZ only)
Delivery Costs on full priced items (only) $0.00 (NZ only)
$18 (AUS)
Quoted for rest of the world

Shipping will automatically be added to your order when you proceed through to the checkout and complete your delivery details. In the even that postage costs are applied in error when checking out online, please do not hesitate to contact our, who will happily look into this for you. Shipping is free for full priced items only, Outlet and all Sale stock will have a $6.00 (NZ) fee added at checkout.

*Deliveries are made Monday - Friday only.

Split Orders 

If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders. 

Collect In Store

Our Collect in Store service is now available at a store near you. Simply pick and pay for your product via the website and within 2 business days your order will be waiting for you at your local Kimberleys store. We'll just give you a call as soon as it's ready to be collected.

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