Customer FAQ's
YOUR QUESTIONS ANSWERED…
Q: Are you able to ship to Australia
A: Yes we can ship to Australia, please email info@kimberleys.co.nz to arrange. Please note extra changes will apply due to the higher costs associated with overseas freight
Q: Do you offer returns/ exchanges on item purchased in-store or online?
A: Please see the ‘returns/exchanges policy’ section of this website
Q: How do I go about getting a refund for items purchased online?
A: Please fill out return form which will be supplied with your garment and send back to 12 Leslie Hills Drive, Riccarton, Christchurch. For more information please see ‘returns/exchanges policy’ section of this website.
Q: How many Kimberleys stores are there?
A: We currently have 13 main stores in operation, as well as 1 outlet store. View store loctions
Q: Do you accept cheques
A: Yes we do!
Q: Are laybys available?
A: Yes. Laybys require a 20% deposit and we hold these items for 8 weeks before they expire.
Q: Can I use internet banking to make payments on a layby or a website order?
A: Yes you can do both of these things using internet banking. For more information email info@kimberelys.co.nz
Q: What labels do you stock?
A: At Kimberleys we carry four in- house labels, named Marilyn Seyb, Marilyn Seyb Jeune, Marilyn Seyb Glamour and Episode. In addition, we also hold a selection of other NZ and international brands.
Q: How long do website orders take to arrive?
A: Within New Zealand this generally takes 2- 3 working days, while customers outside of NZ should allow approximately one week
Q: I have heard about the Metalicus brand which you stock- can you please tell me more about this?
A: Metalicus is one of our best selling brands. Their ranges feature different items which can be layered together or worn separately as basic pieces, and are well known for their use of colour and quality materials. Please see our ‘labels’ section for more information
Q: Where are your international labels sourced from?
A: We source overseas labels from various locations- including Europe, America and Australia. Please see our ‘labels’ section for more information.
Q: Are there positions available in any of your stores?
A: Please see ‘careers’ section for current vacancy information
Q: Do you have a customer loyalty or rewards program?
A: Yes. You can earn one ‘click’ for every $100 you spend on full price items in store, and when you have 10 clicks you will receive $100 off. Please contact one of our stores for more information.
Q: How do I sign up to receive emails from you?
A: Please sign up to our database either in store, or by clicking the link on our website called ‘register’
